General Terms | P4 Fertility | Birmingham, Leicester, London, Newcastle

General Terms and Conditions

1. Introduction

1.1 These are the terms and conditions on which we supply the Services to you.

1.2 "We" are p4 fertility as described in clause 2.1 below. "You" are the person or persons as identified in clause 2.2 below.

1.3 If you supply us with personal information about you and/or someone on whose behalf you are acting, the terms of our Privacy Notices (as defined below) will apply which you must consent to. This will include making your information available to our Staff and associated hospital or clinic staff including any medications or supplements suppliers.

1.4 Please read these terms carefully before you submit your request for Services to us. These terms tell you who we are, how we will provide Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.5 Definitions. For ease of reference the following terms have these meanings in the terms:

"Booking" is a booking made by you for a consultation with a member of our Staff or a Consultant or for tests.
"Costed Treatment Plan" is the plan agreed between you and us for treatment.
"Cancellation Charges" has the meaning given in section 6.4.
"Consent Forms" are the forms you are required to sign to confirm consent to treatment.
"Consultant" means an independent medical professional (for example a physician, surgeon or anaesthetist) or company, partnership or other entity that employs or engages the relevant independent medical practitioner and which provides services for p4 fertility under a Costed Treatment Plan (and "Consultants" shall be construed accordingly).
"HFEA" stands for the Human Fertilisation and Embryology Authority. HFEA is the UK's independent regulator of fertility treatment and research using human embryos.
"Hospital" means any hospital or clinic p4 fertility is associated with and p4 fertility patients are consulted, investigated or treated.
"Package Price" is the price that you pay for the Self-Pay Package and which we set out where relevant in your Costed Treatment Plan by the relevant service providers.
"Prices" are the prices of our Services which you agree to pay by entering into a contract with us.
"Privacy Notices" are the notices available on our website, as updated from time to time, which forms part of these terms.
"Registration Form" is the form that you are provided with and required to sign at the pre-treatment stage.
"Self-Pay Package" is the package of Services to which a Package Price applies as detailed in your Costed Treatment Plan where applicable to you.
"Service" or "Services" refers to those services we provide to you as set out in your Costed Treatment Plan.
"Staff" means any member of our staff involved in providing Services, including doctors, nurses and embryologists
"Website" is the website at which you can access these terms at any time at https://www.p4fertility.co.uk/ .

2. Information about us and how to contact us

2.1 Who we are: We are p4 fertility, a service operated and trade name owned by Aarna Private Limited, or any subsidiary or holding company from time to time and any subsidiary from time to time of a holding company of Aarna private Limited and our associated companies including hospitals clinics, service or product suppliers working with p4 fertility. Aarna Private Limited is a company incorporated and registered in England and Wales. Our company registration number is 9538958.

2.2 Who you are: You are the person accessing our Services in accordance with these terms for yourself and/or for another person such as a partner, provided that person has given their consent for you to access our Services and has signed a Consent Form and supplied the relevant personal information in accordance with these terms.

2.3 Your authority and capacity: You confirm that you have the right, authority and capacity to enter into these terms. If you do not agree with all of the provisions of these terms, do not access our or our partner organisation’s Services.

2.4 How to contact us: You can contact us by telephoning us on 0121 314 5503 , email- team@p4fertility.co.uk or by writing to us at P4 Fertility, The Fertility Centre, The Priory Hospital, Priory Road, Edgbaston, Birmingham, B5 7UG.

2.5 How we may contact you: If we have to contact you, we will do so by telephone, email, and or use of messaging applications on smart phone or websites or by writing to you at the postal address you provided to us in your request for Services. Separate contact details must be provided for yourself and anyone on whose behalf you are accessing the Services, including a partner.

2.6 Keeping us up to date: You are responsible for providing us with current contact details for yourself and anyone on whose behalf you are accessing the Services including postal address, e-mail address and phone number. In the event that the last e-mail address provided to us is not valid, or for any reason is not capable of delivering to you the information included in the e-mail, our dispatch of the e-mail containing such information will nonetheless constitute effective notice of the information included in the notice. We will always make reasonable efforts to contact you and/or the person on whose behalf you are accessing the services.

2.7 "Writing" includes emails and letters. When we use the words "writing" or "written" in these terms, this includes emails and letters.

3. How to use our services

3.1 We provide a range of different Services, as described in this section 3.

3.2 Information we need from you: You will need to provide us with certain information for us to provide the Services. From time to time, depending on the Services we are providing you, we may ask you to provide us with some or all of the information again or confirm that none of the information you supplied previously has changed. Information we need from you includes:

3.2.1 Certain personal information about you and anyone on whose behalf you are accessing the Services; and

3.2.2 Confirmation that you and anyone on whose behalf you are accessing the Services meet the medical criteria required to use the relevant Services. The criteria are set out in our booking process. If you do not meet the criteria we will advise you on treatment options.

3.3 Information we will provide you with before you enter into a contract with us: We will provide you with information about the Services you want us to provide and Prices so that you can decide whether to proceed. Information about our Services is available on our Website and in the information we / partner organisation send you for the purposes of your treatment (including in your Costed Treatment Plan).

3.4 How we contract with each other for you to receive our Services: We need to enter into a contract with you and this takes place as follows:

3.4.1 Pre-treatment: The first stage of treatment is an initial consultation and tests. Please note that:

3.4.1.1 The consultation will be with a Consultant who will contract with you and charge you separately or using p4 fertility services. The Consultant will assess your medical history and fertility needs, and will recommend any tests required in addition to the mandatory tests at this stage as well as your treatment. The Consultant may continue to provide you with services under the treatment stage as described in 3.4.2; and

3.4.1.2 The mandatory and any additional tests will be arranged by us. By signing and returning your Registration Form, your Costed Treatment Plan for pre-treatment and making payment for the tests you are making an offer to purchase these Services. Your offer will only be accepted by us and a contract formed when we have successfully verified the information described in 3.2 above and we have confirmed your Booking by telephone. Single consultation cost covers only one consultation and it does not cover any on-going support or clinical care or repeat prescriptions or treatment or any emergency care. You will be charged per patient contact appointment or test or investigations. Each follow up appointment with consultant will be charged separately and it is optional for you to book it should you require to speak with or see the consultant before, during or after treatment. The costs are displayed on website, however if you have any queries, please request further information from us.

3.4.2 Treatment: If the Consultant and you are happy to move on to the next stage, you will need to make a Booking for a call with us to discuss your recommended treatment. After the call we will send you Consent Forms and a Costed Treatment Plan which is a tailored treatment plan that is costed depending on the fertility treatment required and your medical needs. There will be a set of mandatory treatments and medications required in the Costed Treatment Plan, alongside Prices. There will also be a set of additional treatments/ medications that you may be required to purchase, depending on your medical needs. The likelihood and scenarios in which these additional treatments/ medications may be required will be set out in the Costed Treatment Plan and we and your Consultant will discuss this with you. If you are happy to proceed you will need to sign the relevant Costed Treatment Plan and Consent Forms and make payment for the agreed treatment. By submitting these signed documents you are making an offer to us to purchase treatment. Your offer will only be accepted by us and a contract formed when we have taken full payment for the Prices set out in your Costed Treatment Plan.

3.4.3 Additional and add-on Services: You can pay for additional Services and add-on Services which are identified in your Costed Treatment Plan at a later date following discussion with our Staff. By making payment you are making an offer to purchase these additional Services and add-on Services. Your offer will only be accepted by us and a contract formed when we have accepted the payment and sent you an email confirmation.

3.5 Contracts must be entered into by you and/or your partner as applicable.

3.6 Changes to our contract: If any of the information we supply you with changes then, except in the circumstances set out in sections 6 and 7, we will contact you and ask you to confirm you agree to the changes before we continue to provide you with Services.

3.7 Our right to refuse to enter a contract with you: We reserve the right to reject any offer to purchase the Services at our discretion, for any or no reason. If we are unable to accept your offer for Services for any reason, we will inform you of this and will not charge you for the Services.

3.8 Additional terms: the following terms apply:

3.8.1 Tests: If we advise you that you need any tests you will be offered the opportunity to arrange tests at The Fertility Centre. We accept tests that patients have had at other facilities, as long as they are UKAS-accredited laboratories and meet HFEA or local screening requirements. If you have already had fertility treatment, tests received from other facilities will remain valid for 2 years. If you have not received fertility treatment, tests must have been completed within three months of a planned egg collection.

3.8.2 Consent: You will need to consent to your chosen treatment(s) by agreeing to the terms of the relevant Consent Forms prior to the start of any treatment. You must provide your consent if you agree with the consent statements and understand them. You should not provide your consent until any questions that you may have are answered to your satisfaction. You may withdraw your consent after you give it by giving us reasonable notice/confirmation in writing and in accordance with the specifications set out in the Consent Forms.

3.8.3 Add-on Services: These are NOT mandatory. The risks and effectiveness associated with these 'add ons' are set out on HFEA's website at https://www.hfea.gov.uk/treatments/treatment-add-ons/. The cost of these 'add ons' will also be detailed in the Costed Treatment Plan.

4. Your obligation to us

4.1 It is your obligation to ensure that the information you provide us with to use our Service is correct.

4.2 You must always provide us with full, true and accurate information and correct any information already provided that later becomes or is found to be incomplete, untrue and/or inaccurate.

4.3 If you do not or cannot provide us with the information we need as described above we may not be able to provide the Services to you and you may be subject to a Cancellation Charge. We will not be responsible for providing the Services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. The same applies if we discover that the information you have provided is incorrect or misleading.

4.4 You must inform us without delay of any change in your personal circumstances that may be relevant to your treatment and/or to the consent given by you or a partner or any other person on whose behalf you are accessing these services.

4.5 You must inform us of any change in your address and/or contact details.

4.6 You must comply will all laws applicable in the UK or any other location that you access the Services from. If any laws applicable to you restrict or prohibit you from using the Services, you must comply with those legal regulations or, if applicable, stop accessing and/or using the Services.

5. Our commitments to you

5.1 We will perform the Services with all reasonable skill and care using our Staff.

5.2 We confirm that our medical Staff have all relevant registrations including in accordance with HFEA requirements.

5.3 We confirm that all of our medical Staff are qualified to practice in the UK.

5.4 Whilst we make reasonable efforts to ensure that appointments run to time and in order to provide continuity of service, we cannot guarantee that appointments will not be delayed or that you will see the same member of Staff on every visit.

6. Your rights to cancel

6.1 Waiver of Cooling-Off Period: The law normally allows a contract made by website to be cancelled by you within 14 days (the "Cooling-Off Period"). The exception to this is where you make an express request to us to provide the Services to you in that period. By requesting that we provide Services to you before expiry of the Cooling-Off Period where we accept your offer in the manner described above, you acknowledge that you are making such an express request because we will perform our obligations in providing Services as soon as the request is made and therefore that the terms of this clause 6 apply.

6.2 No waiver of Cooling-off Period: If you choose not to waive your statutory right in this way, you acknowledge that we will not perform the Services for you for the duration of the Cooling-Off Period.

6.3 Cancellations and refunds: If you decide not to go ahead with your treatment or any other Services in relation to which you have entered into a contract with us as described in section 3.4, you may contact us at any time to cancel. You will be required to pay for any Services received up until the point of cancellation.

6.4 Cancellation Charges: We reserve the right to charge a cancellation fee to cover the cost of any Services that have already been provided and reflect our reasonable costs and losses resulting from cancellation. The Cancellation Charge denoted as the cycle management fee can be found in the Costed Treatment Plan. If the consultation appointment is not cancelled more than 24 hours in advance, you may be asked to pay the full fees.

6.5 Cancellation charges and refunds for medications: No refunds will be provided for medications which have been dispensed.

6.6 Refunds if we make significant changes to the Services: If we significantly change the treatment in accordance with section 7.5 and you notify us that you wish to terminate your contract with us, you will be entitled to a refund of your Prices paid but we may deduct from the refund a Cancellation Charge.

6.7 Payment of refunds: Where you have paid for the Services and you are entitled to a refund as described above, then at your option we will either issue a credit note or we will return the amount you are due in accordance with the following terms:

6.7.1 We will make the reimbursement without undue delay, and approximately within 30 days after the day on which we are informed about your decision to cancel your Services; and

6.7.2 We will make the reimbursement using the same means of payment as you used for the initial transaction and, in any event, you will not incur any fees as a result of the reimbursement.

6.7.3 Please note we do not make refunds in cash. Refunds will be made by cheque or electronic transfer only to the cardholder or person who made the original payment.

7. Our right to make changes

7.1 Minor changes to the Services: We may change the Services:

7.1.1 to reflect changes in relevant laws and regulatory requirements; and

7.1.2 to implement minor technical adjustments and improvements to the way in which we provide Services.

7.2 Changes to Prices: Changes to our Prices will be as described in section 10.6 below.

7.3 Changes to the Services on medical grounds: In some circumstances it may be necessary for us to change the Services on medical grounds. We will notify you of any such changes but you will not be required to consent to them by email for the changes to take effect.

7.4 Changes you request to the Services: You may request changes to the Services. We will let you know if we can agree to any requested changes. Other than for additional Services and add-on Services as described in section 3.4.3, any change in our contract with you will only take effect when we have confirmed the changes to you in writing and you have confirmed your agreement in writing and paid any additional Prices.

7.5 More significant changes to the Services and these Terms: If we make any more significant changes to the Services or these Terms, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Services paid for but not received.

8. Duration, suspension and termination of the contract

8.1 Subject to this section 8 and section 9, these terms will remain in full force and effect while you use our Services.

8.2 You can always end the contract between you and us as set out in these terms by notifying us in writing. If you end the contract then Cancellation Charges may apply. Please see our cancellation terms above.

8.3 We may suspend or terminate your rights to use the Service at any time and at our sole discretion, including for any of the following reasons:

8.3.1 in the reasonable professional opinion of our Staff it is unsuitable for you to receive the relevant Service (including, but not limited to, its assessment in relation to the welfare of any child);

8.3.2 in other circumstances where it is safe to do so, including:

8.3.2.1 if you are unable to complete your treatment for medical reasons. For example, if after being on stimulation drugs, there are no suitable follicles to have an egg collection;

8.3.2.2 if you have taken the wrong drug at the wrong time;

8.3.3 if you do not provide the required and valid consent to allow treatment to continue;

8.3.4 our performance of the Services is affected by an event outside our control which means we cannot provide the Services despite our best efforts;

8.3.5 to stop or change the Services to reflect changes in relevant laws and regulatory requirements;

8.3.6 you fail to make payments of Prices when due;

8.3.7 you display abusive, violent or threatening behaviour unacceptable to us or any member of our Staff or your behaviour indicates a clear and obvious breakdown of trust between us;

8.3.8 you make unsubstantiated, untrue and defamatory comments on social media or on a public platform about us or any member of our Staff;

8.3.9 you do not co-operate with us in respect of the Services to be provided to you or if you do not comply with these terms or do not agree to any change in our terms.

8.4 If we decide to terminate the contract in accordance with section 8.3 then we will be entitled to retain Cancellation Charges to cover our reasonable costs and losses incurred up to the date of termination.

8.5 Where reasonably possible, we will explain to you the action we are taking, when that action takes effect and the reasons for it. When doing so we will also inform you of your right to challenge the action taken through our complaints process.

9. If there is a problem with the service

9.1 p4 fertility views any complaint as an opportunity to improve care and service delivery and is committed to resolving complaints in a timely manner wherever possible and to continually learn from issues raised by you or by someone on your behalf. If the complaint is regarding any service, care or product sold by associated supplier, hospitals, clinic or pharmacy, you should raise a complaint directly with them.

9.2 Complaints can be raised in writing directly team@p4fertility.co.uk within 3 months of becoming aware of the event. If a formal investigation is needed, we will aim to complete this and get back to you within 20 working days. There may be occasions where the investigation requires more than 20 working days to complete. In cases such as this, we will write to inform you of this and when you can expect to receive a final response to the investigation.

9.3 If you are unhappy with the complaints procedure, you have the right to escalate the complaint and it may be escalated to an external independent adjudication service. For private patients in England, Scotland and Wales, this is the Independent Healthcare Sector Complaints Adjudication Service (ISCAS). To contact ISCAS, you can email info@iscas.org.uk or write to ISCAS, CEDR, 3rd Floor, 100 St. Paul's Churchyard, London, EC4M 8BU.

9.4 P4 fertility work with fertility clinics who follow the HFEA's Code of Practice which is available from https://www.hfea.gov.uk/

9.5 As a fertility patient, you may also make a formal complaint to the HFEA by phoning on 020 7291 8200 or by email to enquiriesteam@hfea.gov.uk

9.6 Putting a problem right: If you have raised an issue with our Services under clause 9.1 above, we will endeavour to put it right. Depending on the circumstances, we may offer you a full or partial refund ( p4 fertility can only promise refund for the amount paid directly to p4 fertility, we cannot refund any amount paid to our associated organisation, suppliers, hospitals, clinics, labs or pharmacy); or Agree with you some other suitable solution.

10. Price and payment

10.1 The Prices of our Services are set out in your Costed Treatment Plan.

10.2 Self-Pay Package: Details of the Services you will receive under a Self-Pay Package will be included in the Costed Treatment Plan where applicable to you. Where this is the case the Costed Treatment Plan will set out the Package Price that we have calculated for your Self-Pay Package dependent upon your age, medical history and test results.

10.3 Package Price: In summary, we calculate the Package Price based on:

10.3.1 your Consultant's medical advice;

10.3.2 the results of any scans and tests;

10.3.3 the complexity of your care and treatment; and

10.3.4 your medical history including previous treatment.

We will of course always ensure that we explain to you how we have calculated the Package Price before you agree to the Costed Treatment Plan and decide to go ahead with your fertility treatment.

10.4 Included in the Package Price: Unless we have said otherwise, for example, in your Costed Treatment Plan, the Package Price for your fertility Self-Pay Package includes:

10.4.1 the cost of the fertility treatment required (i.e. the cost of IVF etc.);

10.4.2 the cost of the medication starter pack (should you choose to purchase the medication starter pack from us);

10.4.3 HFEA Licence Authority Fee (this is required for all licenced treatments);

10.4.4 any known additional treatments at the time of signing the Costed Treatment Plan; and

10.4.5 counselling sessions (up to 3, after which, additional counselling sessions are chargeable as set out in the Costed Treatment Plan).

10.5 Excluded from the Package Price: The Self-Pay Package DOES NOT include any of the following:

10.5.1 the services provided by the Consultant, which will be invoiced directly by your Consultant;

10.5.2 the cost of additional medication and treatments that are incurred. Additional medication and treatments may be needed depending on your medical needs. The likelihood and scenarios of them being needed will be set out in your Costed Treatment Plan. You will be notified if additional medications and / or treatments are required as soon as practicably possible;

10.5.3 personal costs such as telephone charges, visitors' meals, and other sundries; and

10.5.4 'add on' Services. These are not mandatory. However, should you choose to purchase these "add on" Services, you will be invoiced for these separately.;

10.5.5 Any medical treatment that is not related to or connected with the care and treatment identified within your Costed Treatment Plan, which requires a separate pathway of care, or is not clinically required, is not included in the Self-Pay Package.

10.6 Changes to the Prices: We may change our Prices from time to time and will always draw the changes to the attention of our patients.

10.7 Cost of medications: Medications are provided by associated organisations, hospitals or suppliers. However, if you wish to purchase medication from another supplier, you may do so. Please note that medication starter packs are offered to patients at a reduced rate, if payment is received upon dispensing. Medication starter packs offered to patients must be paid at the time of dispensing in order to receive these reduced prices. This does not apply to any additional medication required for additional treatment, and you must pay each invoice in cleared funds within fourteen calendar days of the date of invoice. You can pay the invoice online, by post or over the phone.

10.8 VAT:

10.8.1 We will pass on changes in the rate of VAT;

10.8.2 All prices are in pounds sterling and VAT is applied at the applicable rate;

10.8.3 If the rate of VAT changes between your order date and the date we provide the Services, we will adjust the rate of VAT that you pay, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.

10.9 Consultants: Your Consultant is an independent medical practitioner, and will charge you separately for some of his or her services, including for the initial consultation. When we collect fees regarding care provided to you by your Consultant, such as consultations, we are acting as the Consultants' agent only in collecting those fees; the Consultant remains an independent medical practitioner. The Consultant and their secretarial staff may give you an idea about the approximate cost but the final quote and pricing is determined by the service provider fertility clinic or hospital or partner organisation. Please confirm the prices with service providers.

10.10 When you must pay and how you must pay:

10.10.1 You may be eligible to spread the cost of your care or treatment using the flexible payment option offered by partner organisations.

10.10.2 Except when you opt to spread the cost of your care or treatment as described in section 10.10.1 above, you must pay in full for the Services set out in your Costed Treatment Plan before we will begin treatment. We reserve the right to cancel any Booking or other appointment or treatment if payment has not been received.

10.10.3 Medication and consumables are not returnable or refundable once dispensed.

10.10.4 Services are not refundable once performed and are otherwise subject to our terms relating to refunds and cancellations.

10.10.5 Please see our Website for details of our payment methods.

10.10.6 Except when you opt to spread the cost of your care or treatment as described in section 10.10.1 above, we will ask you for a swipe of your debit or credit card when you register. Your details will be kept securely for up to six months or until any remaining balances are cleared and we will tell you if we intend to take a payment from your card before we do so.

10.11 Additional charges if you pay late: If you do not make any payment to us by the due date it may result in the debt being referred to a debt collection agency. In this instance you may be charged for administration charges that the debt collection agency applies and any legal or other costs that we incur in recovering the debt.

11. Our responsibility for loss or damage suffered by you

11.1 We do not seek to limit or exclude our potential liability for anything which cannot be legally limited or excluded. For example, the law does not permit any organisation to limit or exclude its liability if there is personal injury or death caused by negligence.

11.2 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but:

11.2.1 We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the process of agreeing Services with us.

11.2.2 p4 fertility’s liability to you for any loss or damage you suffer is limited to the total amount of Prices you have paid to p4 fertility for Services received.

11.3 P4 fertility is not responsible for the acts and omissions of Consultants, anaesthetists, other independent medical practitioners or our associated hospitals and clinics or their staff (or the company, partnership or other entity that employs or engages the Consultants, anaesthetists, or other independent medical practitioners).

11.4 Access to and use of our Services is at your own discretion and risk, and you will be solely responsible for any damage to your device or computer system or loss of data resulting therefrom.

12. How we may use your personal information

12.1 p4 fertility and associated organisations will ensure that information provided in confidence, including all information relating to donors, patients and children born as a result of treatment, is kept confidential and disclosed only in the circumstances permitted by law. Any personal information you provide to us whether provided through our website, in person, on a consent form, over the telephone or by email or otherwise will be processed in accordance with our Privacy Notices, copies of which are supplied with these terms and available on website

13. Conflicting terms

13.1 If there is any conflict between these General Terms and your Costed Treatment Plan, these General Terms will take precedence.

13.2 If there is any conflict or inconsistency between any marketing materials and these General Terms, then these General Terms and your Costed Treatment Plan will take precedence.

14. Other important terms

14.1 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.2 Which laws apply to this contract and where you may bring legal proceedings: These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts.

14.3 While p4 fertility, its associated clinic’s staff and the Consultant will always try and meet your expectations, due to the complex nature of fertility treatment, p4 fertility cannot take responsibility for an unsuccessful final outcome in the provision of the Services, nor can we guarantee that any treatment will be without complications.

14.4 Single consultation cost covers only one consultation time and it does not cover any on-going support or clinical care or repeat prescriptions or treatment or any emergency care.

14.5 You will be charged per patient contact appointment or test or investigations. The costs are displayed on website.

14.6 We do not book a test without consultation. If you wish to discuss test results with the consultant, you are required to book a follow up appointment which will be charged as follow appointment cost. If you need a copy of results – you should contact the clinic or hospital where the test was performed and payment for service was made. P4 fertility cannot send the results without the formal request by patient. The supplier may reserve rights not to release the results until the cost is paid.

14.7 The Hospitals, clinics, labs, or pharmacies (supplier for tests, investigations, drugs or other treatment) may change costs without much notice. We make efforts to reflect them accurately on our website. You should check the cost with them before purchasing service or product from them. If you have any queries, please request further information from us or from supplier directly.

14.8 Consultants involved in your care are independent practitioners. The associated clinic, pharmacy and hospital staff is employed and governed by relevant organisation. Accordingly p4 fertility will not be liable for any act or omission of any staff employed by associated hospitals or clinics involved in your care or treatment; the relevant organisations will be responsible for the care and treatment he or she gives you.

14.9 For any urgent care or medical emergency, you should contact nearest accident and emergency department or nearest NHS hospital for further care and treatment directly. P4 fertility, consultants and its associated hospitals are not able to provide emergency medical management.

14.10 P4 fertility has business or financial relations with the regular suppliers, pharmacies or laboratories. If you wish to use any other supplier than our regular suppliers for drugs, supplements or any products, you may do so as long as the medications, supplements or products are suitable for your clinical need. P4 fertility does not take any responsibility for any dispute as a result of services or products supplied by its associated or non-associated supplier or clinics.

14.11 P4 fertility consultants, outside their private clinical work with us, have multiple roles and responsibilities which include NHS role, educational role, research role, drug company advisory role, charitable roles etc. The consultants declare their roles on their profile page. The consultants make every attempt to keep roles separate to avoid any conflict of interest. If you have any questions about conflict of interest for any advice treatment or products, please raise them as soon as possible.

14.12 Ongoing support during treatment cycle- associated IVF units and hospitals provide ongoing support through the nursing team. The counsellors are attached to these units for counselling support. You are advised to use this support line as required. Any additional support you request from the consultant is not the part of the package cost and it may incur additional cost during your treatment.

14.13 Single consultation cost covers only one consultation and it does not cover any on-going support or clinical care or repeat prescriptions or treatment or any emergency care by the consultant. Follow up with consultant following unsuccessful cycle or any follow up requested by the patients will be charged as standard follow up cost.

14.14 Any cost related to unsuccessful treatment or any extra steps required due to clinical conditions or due to any complications is not the part of costed treatment plan. It will incur additional costs.

14.15 Zero tolerance policy- we follow zero tolerance policy. Any verbal, electronic or written abuse to our staff, associated organisation’s staff or to our brand will not be tolerated. This is subject to further legal action as per relevant local policies.

14.16 The fertility treatment is elective clinical care. The consultant or clinical team at p4 fertility reserve the right to refuse fertility care or treatment to patients on reasonable grounds and with multidisciplinary agreements within the team. P4 fertility will refund any advance payment made by such patients for future care.